Wino Privacy Policy

At Wino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Wino Casino Privacy Policy explains what information we collect when you visit, register, or play on wino.casino, how we use it, and the choices you have regarding your data. By creating an account or using any part of casino Wino, you confirm that you have read and understood this policy.

Information We Collect

We collect several categories of information to operate Wino Casino online safely and provide you with a smooth gaming experience.

Registration and Identity Data

• We collect your full name, date of birth, email address, phone number, and residential address when you register for Wino Casino login access.
• We may request government-issued identification, proof of address, and payment verification documents to complete our Know Your Customer (KYC) checks.
• We record your chosen currency, language preference, and account credentials.

Financial and Transaction Data

• We collect details of deposits, withdrawals, and payment methods used, including cards, e-wallets, bank transfers, and cryptocurrency wallet addresses.
• We keep records of your betting history, wagering activity, and bonus usage, including any Wino Casino bonus or Wino Casino no deposit bonus claimed on your account.

Technical and Usage Data

• We automatically collect your IP address, device type, browser information, operating system, and geolocation data to verify eligibility and detect location-masking tools such as VPNs or proxies.
• We log session data, pages visited, and gameplay patterns across slot Wino Casino titles, live dealer tables, and sportsbook activity.

How We Use Your Information

We use the information we collect to operate, secure, and improve our services. Specifically, we use your data to:

• Verify your identity, age, and eligibility to play at Wino Casino online.
• Process deposits, withdrawals, and bonus credits accurately.
• Prevent fraud, money laundering, bonus abuse, and multi-accounting.
• Provide customer support via email, live chat, and our contact form.
• Send you promotional offers, unless you have opted out of marketing communications.
• Comply with our licensing obligations under the Anjouan Offshore Financial Authority.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and analyse how you interact with Wino slots, table games, and our sportsbook. Cookies also help us recognise returning visitors and measure the performance of Wino Casino reviews and marketing campaigns that direct traffic to our site. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our platform.

Verification and KYC Procedures

We are required to verify the identity of every player before processing a first withdrawal. Our verification process may include document checks, source-of-funds enquiries, and address confirmation. We reserve the right to request additional documentation at any stage of your relationship with us, particularly where irregular activity is detected or where local regulations demand enhanced due diligence.

How We Share Your Information

We do not sell your personal data. However, we may share information with trusted third parties to operate our services effectively, including:

• Payment processors handling deposits and withdrawals via Visa, Mastercard, American Express, Apple Pay, Revolut, giropay, SOFORT, bank transfer, or cryptocurrency.
• Game and software providers such as Pragmatic Play, Nolimit City, Play'n GO, Microgaming, and other studios integrated into our platform.
• Regulatory authorities, law enforcement, or auditors where required by law or our license.
• Fraud prevention and identity verification services.
• Affiliated brands, including any Wino Casino sister sites or a Wino Casino sister site operating under the same corporate group, Group Gaem B.V.

Data Security

We apply industry-standard technical and organisational measures to protect your data, including encryption, secure servers, and restricted internal access. While we take every reasonable precaution, we cannot guarantee absolute security of data transmitted over the internet, and you acknowledge this risk when using our services, including our mobile-optimised Wino Casino app experience accessed through your browser.

Data Retention

We retain your personal and transactional data for as long as your account remains active and for a reasonable period afterwards to meet our legal, regulatory, and anti-fraud obligations. Financial records related to deposits, withdrawals, and bonus activity are typically kept for several years in accordance with applicable licensing requirements.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data. Where applicable, you can:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Withdraw consent to marketing communications at any time.
• Request account closure or self-exclusion through support@wino.casino.

We will respond to verified requests within a reasonable timeframe, in line with our regulatory obligations.

Eligibility and Restricted Jurisdictions

Wino Casino is available to international players excluding restricted jurisdictions, which include the United States, the Netherlands, France, Spain, Germany, Sweden, Austria, Cyprus, and other prohibited territories listed in our Terms and Conditions. This means Wino Casino UK access and Wino Casino United Kingdom registrations are not permitted, and we reserve the right to refuse or restrict access from any additional country at our discretion. We prohibit the use of VPNs, proxies, or other location-masking tools to bypass these restrictions, and any data suggesting such activity may be used to suspend your account.

Children's Privacy

We do not knowingly collect data from individuals under the legal gambling age in their jurisdiction. If we become aware that a minor has registered an account, we will close it immediately and remove associated personal data where legally permitted.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, legal requirements, or the services offered across casino Wino. We encourage you to review this page regularly. Continued use of our platform after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please contact us at support@wino.casino for general enquiries or complaints@wino.casino for formal complaints. Our support team is available via live chat 24/7 to assist with privacy-related requests.